We are available for you every working day from Monday to Friday from 08:00 a.m. - 12:00 p.m. and from 01:30 p.m. - 05:00 p.m. via email or telephone. For general questions please contact us conveniently via the ticketing system or our brain-tec group knowledge base.
The brain-tec group support team helps you ensure stability and high-level performance of your enterprise solution at all times, guaranteeing smooth usage. From implementation to maintenance and troubleshooting - the brain-tec group support team will process your inquiries quickly and easily. Focus on your business affairs and let us take care of your business solution.
Important: Our support services are outlined in our terms and conditions and a possible support agreement. Without an active support agreement, support requests will be billed to you at cost at the current hourly rates plus an additional surcharge. Without a support agreement, not all support services are available.
Customers with a maintenance contract can reach us outside of business hours using the standby number listed in the maintenance contract.
For general questions about your enterprise solution, its installation and implementation, we have developed the brain-tec group knowledge base. In this online knowledge base you will find entries for a variety of topics, such as “bank statements”, “time tracking”, “change password”, etc. For customers with active support agreement, this service is free. Just log in with your personal access data and off you go.
The brain-tec group customer portal is available for support requests from our customers (with active support agreement). The online portal offers customers the opportunity to easily and conveniently record their support case in a web form, to retrieve the current processing status of all support tickets at any time and to keep track of active and archived support cases. This is how our support team can process your requests quickly and always transparently.